911 Call Taker — Start a Career in Emergency Communications

National Public Safety Careers; Eloy (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Eloy, AZ. The position involves handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems. Training and certifications determine the legal scope of duties.

Applicants typically need a high school diploma; prior dispatch experience helps, but is not always required. Expect background checks and ongoing training, with a 24/7 operation environment and rotating shifts

Qualifications

• High school diploma or equivalent required or helpful; dispatch experience not required for all vacancies.
• Strong listening, typing speed, clear verbal communication, and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker roles in Eloy, AZ. The position involves handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems. Training and certifications determine the legal scope of duties.

Applicants typically need a high school diploma; prior dispatch experience helps, but is not always required. Expect background checks and ongoing training, with a 24/7 operation environment and rotating shifts