911 Call Taker: Dynamic Public Safety Dispatcher (Rotating Shifts)

Regional 911 Intake Solutions; Epworth (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Epworth, IA. You will handle emergency and nonemergency lines, verify caller details, and document information for dispatch teams.

Applicants should have strong listening, typing accuracy, clear communication, and the ability to follow structured procedures. Training, certifications, background checks, and prospective eligibility are part of the process.

Qualifications

• High school diploma or recognized equivalent (GED).
• Experience in customer service, telephone support, or public safety is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and safety instructions.
• Use language-access resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Epworth, IA. You will handle emergency and nonemergency lines, verify caller details, and document information for dispatch teams.

Applicants should have strong listening, typing accuracy, clear communication, and the ability to follow structured procedures. Training, certifications, background checks, and prospective eligibility are part of the process.