Emergency Call Taker & Dispatcher — Public Safety

National Public Safety Careers; Elgin (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks an emergency call taker to handle 911-style lines in Brunswick, NE. Responsibilities include confirming locations, entering data, and promptly dispatching information to the proper unit.

The role requires attentive listening, clear verbal communication, and strict adherence to procedures. Applicants may have a high school diploma and related experience; training and certifications will be provided.

Qualifications

• Employers may require a high school diploma or equivalent and assess listening, typing and communication abilities.
• Candidates should be able to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers seeks an emergency call taker to handle 911-style lines in Brunswick, NE. Responsibilities include confirming locations, entering data, and promptly dispatching information to the proper unit.

The role requires attentive listening, clear verbal communication, and strict adherence to procedures. Applicants may have a high school diploma and related experience; training and certifications will be provided.