911 Call Taker — Launch a Critical Public Safety Career

National Public Safety Careers; Pleasant Dale (NE); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pleasant Dale, NE. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training, certifications, and potential background checks are typical parts of the process. Candidates should be prepared for shift work and to meet agency requirements, with benefits including health insurance and retirement contributions where applicable.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pleasant Dale, NE. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training, certifications, and potential background checks are typical parts of the process. Candidates should be prepared for shift work and to meet agency requirements, with benefits including health insurance and retirement contributions where applicable.