911 Call Taker & Dispatcher (Public Safety)

Public Safety Dispatch Network; Farmington (MO); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Farmington, MO seeks a 911 Call Taker to be the first point of contact for emergency calls, verify location, and document information for responders. The role involves focused questioning and precise data entry into dispatch systems to coordinate rapid responses.

Successful candidates will work within a 24/7 environment with rotating shifts. A high school diploma is commonly required, and training progresses to official certifications.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call handling is helpful but not required for all vacancies.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Farmington, MO seeks a 911 Call Taker to be the first point of contact for emergency calls, verify location, and document information for responders. The role involves focused questioning and precise data entry into dispatch systems to coordinate rapid responses.

Successful candidates will work within a 24/7 environment with rotating shifts. A high school diploma is commonly required, and training progresses to official certifications.