Emergency 911 Call Taker & Dispatcher Support

Public Safety Dispatch Network; Farmington Hills (MI); In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Farmington, MI. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software. Training and certification are provided, and strict procedures must be followed to ensure caller safety.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require background checks and ongoing training as part of employment.

Competenze

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful but not always required.
• Candidates should demonstrate strong listening skills and the ability to follow procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Listening comprehension

Accurate typing

Verbal communication

Following structured procedures

Formazione

High school diploma

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Farmington, MI. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software. Training and certification are provided, and strict procedures must be followed to ensure caller safety.

Applicants should have strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require background checks and ongoing training as part of employment.