Emergency 911 Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Sumner Township (MI); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Sumner, MI seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Ideal candidates have strong listening, typing speed, and clear verbal communication, with the ability to follow procedures and complete assessments. Training and certifications are required for pre-arrival instructions and access to resources.

Qualifikationen

• Requires a high school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful.
• Strong listening and clear verbal communication required.
• Ability to follow structured procedures and complete assessments.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening

Typing

Verbal clarity

Customer service

Calm under pressure

Ausbildung

High School Diploma or GED

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Sumner, MI seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Ideal candidates have strong listening, typing speed, and clear verbal communication, with the ability to follow procedures and complete assessments. Training and certifications are required for pre-arrival instructions and access to resources.