24/7 Emergency Call Taker & Dispatcher Support

Public Safety Dispatch Network; Tecumseh Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Tecumseh, MI seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for rapid response. You will follow scripted questions, ensure data accuracy, and forward details to the appropriate dispatch function.

The role involves supporting distressed callers with clear instructions, utilizing accessibility resources, and adhering to training standards for pre-arrival guidance.

Qualifications

• High school diploma or equivalent required.
• Dispatch experience not strictly required; customer service or public safety background is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Tecumseh, MI seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for rapid response. You will follow scripted questions, ensure data accuracy, and forward details to the appropriate dispatch function.

The role involves supporting distressed callers with clear instructions, utilizing accessibility resources, and adhering to training standards for pre-arrival guidance.