24/7 911 Call Taker & Dispatcher – Emergency Communications

Regional 911 Intake Solutions; Donahue (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls from Donahue, IA. The role involves confirming locations, gathering caller information, and entering data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not mandatory. Training and certifications are required, with expectations of varied shifts including nights and weekends.

Qualifications

• High school diploma or equivalent
• Customer service or call-center experience helpful, but not always required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training
• Use language-access and accessibility resources when needed
• Follow structured procedures and complete required assessments

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency calls from Donahue, IA. The role involves confirming locations, gathering caller information, and entering data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful but not mandatory. Training and certifications are required, with expectations of varied shifts including nights and weekends.