911 Call Taker & Emergency Dispatcher – Charles Town, WV

Regional 911 Intake Solutions; Charles Town (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Charles Town, WV is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask targeted questions, confirm locations, document details, and relay information to dispatch teams to coordinate responses.

Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, accurate typing, clear speech, and ability to follow procedures are required.

Qualifications

• High school diploma or recognized equivalent
• Prior customer service, telephone support, or public safety experience may be helpful

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Charles Town, WV is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask targeted questions, confirm locations, document details, and relay information to dispatch teams to coordinate responses.

Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, accurate typing, clear speech, and ability to follow procedures are required.