Emergency 911 Call Taker – Frontline Communications

Regional 911 Intake Solutions; Lumberport (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Regional 911 Intake Solutions in Lumberport, WV seeks qualified individuals for 911 Call Taker roles. You will listen to calls, verify incident locations and callback details, and document information for dispatch responders.

Positions may involve rotating shifts and overtime as required. Must enter data into call-processing software and follow structured procedures; a high school diploma is typically required with helpful customer service/public safety experience.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support or public safety experience is helpful.
• Dispatch experience may be required in some vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lumberport, WV seeks qualified individuals for 911 Call Taker roles. You will listen to calls, verify incident locations and callback details, and document information for dispatch responders.

Positions may involve rotating shifts and overtime as required. Must enter data into call-processing software and follow structured procedures; a high school diploma is typically required with helpful customer service/public safety experience.