Emergency 911 Call Taker – Start Public Safety Career Cody

National Public Safety Careers; Cody (WY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Cody, WY seeks 911 Call Taker to handle emergency and non-emergency calls, verify locations, and relay information to dispatch when needed.

The role requires a high school diploma (or equivalent) and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process, with benefits and shift considerations.

Qualifications

• High school diploma or recognized equivalent required.
• Public safety or dispatch experience is helpful but not required.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Clear communication

Procedural discipline

Education

High school diploma or GED

Job description

National Public Safety Careers in Cody, WY seeks 911 Call Taker to handle emergency and non-emergency calls, verify locations, and relay information to dispatch when needed.

The role requires a high school diploma (or equivalent) and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process, with benefits and shift considerations.