911 Call Taker - Crucial Public-Safety Support, Flexible Shifts

Public Safety Dispatch Network; Glendo (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Glendo, WY seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, collect caller information, and document details for dispatch teams.

Roles may include rotating shifts and mandatory training. A high school diploma or equivalent is required, and prior customer service helps. Strong listening and typing skills are essential; full-time, on-site work with benefits.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Glendo, WY seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, collect caller information, and document details for dispatch teams.

Roles may include rotating shifts and mandatory training. A high school diploma or equivalent is required, and prior customer service helps. Strong listening and typing skills are essential; full-time, on-site work with benefits.