911 Call Taker & Dispatch (24/7)

National Public Safety Careers; Rogersville (MO); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Rogersville, MO to join a dedicated emergency communications team. The role involves handling incoming calls, confirming locations, and gathering essential information to coordinate fast dispatch of responders.

Training and certification govern pre-arrival instructions and call handling protocols. Ideal candidates will have a high school diploma or equivalent, with strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma

Job description

National Public Safety Careers seeks a 911 Call Taker in Rogersville, MO to join a dedicated emergency communications team. The role involves handling incoming calls, confirming locations, and gathering essential information to coordinate fast dispatch of responders.

Training and certification govern pre-arrival instructions and call handling protocols. Ideal candidates will have a high school diploma or equivalent, with strong listening skills, accurate typing, and clear verbal communication.