911 Call Taker: Critical Response & Dispatch

National Public Safety Careers; Ellington (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Ongoing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Ellington, MO. The role involves handling emergency and nonemergency lines, verifying caller information, and recording details for dispatch.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential for the role.
• Clear verbal communication is required to convey information under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker in Ellington, MO. The role involves handling emergency and nonemergency lines, verifying caller information, and recording details for dispatch.

Training and certifications are required to perform pre-arrival instructions and coordinate with responders. Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.