911 Call Taker: Critical Public Safety Telecommunicator

Public Safety Dispatch Network; Stroudsburg (Monroe County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is hiring for 911 Call Takers at the Stroudsburg, PA location. This role involves answering emergency and non-emergency lines, confirming locations, and documenting information for dispatch coordination.

Ideal candidates have a high school diploma, strong listening and verbal communication skills, and the ability to type accurately while following structured procedures. Training and certifications are required and assessments are agency-dependent.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication needed.
• Accurate typing and ability to follow structured procedures required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers follow instructions and provide pre-arrival guidance within training.
• Use language-access resources when needed.
• Complete call-taking training and certifications within required timeframe.

Skills

Listening skills

Verbal communication

Typing speed

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network is hiring for 911 Call Takers at the Stroudsburg, PA location. This role involves answering emergency and non-emergency lines, confirming locations, and documenting information for dispatch coordination.

Ideal candidates have a high school diploma, strong listening and verbal communication skills, and the ability to type accurately while following structured procedures. Training and certifications are required and assessments are agency-dependent.