Emergency 911 Call Taker — Critical Public Safety Contact

Public Safety Dispatch Network; Blakeslee (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Blakeslee, PA is seeking dedicated individuals for 911 call-taker roles. You will answer emergency and nonemergency lines, verify locations and callback details, and enter information into dispatch software to help responders act quickly.

We value customer service experience, require a high school diploma or equivalent, and assess ability to follow structured procedures and pass certifications.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or helpdesk is helpful but not required.
• Ability to pass assessments and background checks.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential instructions and support to distressed callers.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Blakeslee, PA is seeking dedicated individuals for 911 call-taker roles. You will answer emergency and nonemergency lines, verify locations and callback details, and enter information into dispatch software to help responders act quickly.

We value customer service experience, require a high school diploma or equivalent, and assess ability to follow structured procedures and pass certifications.