Emergency 911 Call Taker – Fast, Vital Support

Public Safety Dispatch Network; Dunmore (Lackawanna County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Dunmore, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document essential information for dispatch teams. The role involves following structured procedures, maintaining calm communication, and using approved protocols to guide callers.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing required.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Strong listening and comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Customer service experience

Job description

Public Safety Dispatch Network in Dunmore, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document essential information for dispatch teams. The role involves following structured procedures, maintaining calm communication, and using approved protocols to guide callers.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.