Emergency 911 Call Taker - Critical Public Safety Support

Public Safety Dispatch Network; Scranton (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for Dunmore, PA. You will answer emergency and nonemergency lines, verify locations, and document details in dispatch software to coordinate timely responses.

Successful applicants will have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures while maintaining caller privacy and calm under pressure.

Qualifications

• High school diploma or equivalent.
• Strong listening and typing skills required.
• Ability to communicate clearly and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing software and dispatch accordingly.
• Provide necessary pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking dedicated 911 Call Takers for Dunmore, PA. You will answer emergency and nonemergency lines, verify locations, and document details in dispatch software to coordinate timely responses.

Successful applicants will have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures while maintaining caller privacy and calm under pressure.