911 Call Taker — Critical Emergency Support (24/7)

Public Safety Dispatch Network; Clearfield (Clearfield County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Clearfield to handle emergency and nonemergency calls, verify incident locations, and document critical information for rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are part of the process, with rotating shifts and 24/7 operations common.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Clearfield to handle emergency and nonemergency calls, verify incident locations, and document critical information for rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are part of the process, with rotating shifts and 24/7 operations common.