911 Call Taker — 24/7 Public Safety Operator, Tabor City

Public Safety Dispatch Network; Tabor City (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Tabor City, NC is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will follow structured questions, enter data into dispatch systems, and relay information to responders while maintaining caller privacy and safety protocols.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills, with potential for shift work including

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or dispatch experience is a plus.
• Strong listening and verbal communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification limits.
• Maintain caller privacy and confidentiality.
• Support coordination of response as directed.

Skills

Customer service

Typing

Active listening

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Tabor City, NC is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will follow structured questions, enter data into dispatch systems, and relay information to responders while maintaining caller privacy and safety protocols.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills, with potential for shift work including