911 Call Taker: Fast-Paced Public Safety Dispatcher

Public Safety Dispatch Network; Marble (NC); Presencial; USD 35.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Marble, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document calls in dispatch software. Roles may require rotating shifts and adherence to established procedures for accurate information flow.

Ideal candidates demonstrate strong listening, clear communication, and the ability to follow structured steps. Training and certifications are provided, with opportunities to contribute to critical public safety

Formación

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety helpful but not mandatory.
• Strong listening skills, accurate typing, clear speaking能力 and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing accuracy

Clear verbal communication

Following procedures

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Public Safety Dispatch Network in Marble, NC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document calls in dispatch software. Roles may require rotating shifts and adherence to established procedures for accurate information flow.

Ideal candidates demonstrate strong listening, clear communication, and the ability to follow structured steps. Training and certifications are provided, with opportunities to contribute to critical public safety