911 Call Taker — Vital Public Safety Support

Public Safety Dispatch Network; Pikeville (NC); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Descripción de la vacante

Public Safety Dispatch Network is hiring for 911 Call Taker opportunities in Pikeville, NC. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for response coordination.

Successful candidates will need strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.

Formación

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening, typing accuracy and clear verbal communication are essential.
• Ability to follow structured procedures and assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing

Verbal communication

Following procedures

Communication under pressure

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Dispatch software

Descripción del empleo

Public Safety Dispatch Network is hiring for 911 Call Taker opportunities in Pikeville, NC. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for response coordination.

Successful candidates will need strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.