911 Call Taker - Critical Public Safety Support

Public Safety Dispatch Network; Solsberry (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Solsberry, IN seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certification govern pre-arrival instructions and proper procedures.

Applicants should be prepared for 24/7 shifts, and work may include nights, weekends, and overtime. Prior customer service or public safety exposure is helpful, with background checks and assessments typical in the process.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Solsberry, IN seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certification govern pre-arrival instructions and proper procedures.

Applicants should be prepared for 24/7 shifts, and work may include nights, weekends, and overtime. Prior customer service or public safety exposure is helpful, with background checks and assessments typical in the process.