911 Call Taker - Be the First to Aid in Emergencies

Public Safety Dispatch Network; La Porte (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Continuing education

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and non-emergency lines in a Kingsbury, IN area. You will verify locations, collect caller data, and use structured questions to assess urgency, entering details into dispatch software for prompt action.

Candidates should have strong listening skills, accurate typing, and excellent verbal communication. Training and certifications lead to essential pre-arrival guidance and safe incident handling.

Qualifications

• High school diploma or equivalent required; dispatch experience not always needed.
• Strong listening, typing, and clear verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and policy.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers to handle emergency and non-emergency lines in a Kingsbury, IN area. You will verify locations, collect caller data, and use structured questions to assess urgency, entering details into dispatch software for prompt action.

Candidates should have strong listening skills, accurate typing, and excellent verbal communication. Training and certifications lead to essential pre-arrival guidance and safe incident handling.