911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Grovertown (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Grovertown, IN is seeking 911 Call Taker opportunities. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks will be completed as part of the hiring process.

Qualifications

• Strong listening comprehension required.
• Accurate typing and data entry skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Grovertown, IN is seeking 911 Call Taker opportunities. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks will be completed as part of the hiring process.