911 Call Taker — Start a vital 24/7 Public Safety Role

Public Safety Dispatch Network; Bloomfield (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Bloomfield, IN. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting critical details for dispatch teams.

The position includes rotating shifts and training, with accessibility resources as needed. Applicants typically hold a high school diploma and may have prior customer service or public safety experience.

Qualifications

• High school diploma required or equivalent.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Bloomfield, IN. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and documenting critical details for dispatch teams.

The position includes rotating shifts and training, with accessibility resources as needed. Applicants typically hold a high school diploma and may have prior customer service or public safety experience.