Emergency Call Taker – 24/7 Dispatch Support

Public Safety Dispatch Network; New Palestine (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in New Palestine, IN to manage emergency and nonemergency lines. You will verify locations, collect callback details, and follow scripted questions to assess urgency, then log information into dispatch software and alert the appropriate team.

Successful candidates typically have a high school diploma; prior customer service or public safety experience helps, although some vacancies accept applicants without dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Telephone support

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in New Palestine, IN to manage emergency and nonemergency lines. You will verify locations, collect callback details, and follow scripted questions to assess urgency, then log information into dispatch software and alert the appropriate team.

Successful candidates typically have a high school diploma; prior customer service or public safety experience helps, although some vacancies accept applicants without dispatch experience.