911 Call Taker — 24/7 Critical Public Safety Support

Regional 911 Intake Solutions; Damariscotta (ME); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for the Damariscotta, ME area. You will handle emergency and nonemergency lines, verify locations and callback details, and use structured questioning to assess urgency.

You will enter data into dispatch software and relay information to responders while following training protocols. The role emphasizes accuracy, clear verbal communication, listening skills, and adherence to procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers for the Damariscotta, ME area. You will handle emergency and nonemergency lines, verify locations and callback details, and use structured questioning to assess urgency.

You will enter data into dispatch software and relay information to responders while following training protocols. The role emphasizes accuracy, clear verbal communication, listening skills, and adherence to procedures.