Critical 911 Call Taker — Make Immediate Impact

National Public Safety Careers; Kewanee (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Kewanee, MO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Training and certification are required, with shifts that may include nights and weekends to cover a 24-hour operation. Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Kewanee, MO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Training and certification are required, with shifts that may include nights and weekends to cover a 24-hour operation. Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful.