Emergency Call Taker — Public Safety Communications Pro

Public Safety Dispatch Network; Hanley Falls (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Hanley Falls, MN is seeking qualified individuals to become 911 Call Takers. You will handle emergency and nonemergency calls, verify locations, and document critical information for responders.

The role requires following standardized procedures and maintaining accuracy under pressure. Responsibilities include using approved questioning, entering data into systems, and coordinating with dispatch teams.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience beneficial.
• Ability to follow structured procedures and maintain accurate records.

Responsibilities

• Answer incoming calls and nonemergency lines.
• Confirm incident location and caller details.
• Ask focused questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to dispatch functions.

Skills

Listening skills

Typing accuracy

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hanley Falls, MN is seeking qualified individuals to become 911 Call Takers. You will handle emergency and nonemergency calls, verify locations, and document critical information for responders.

The role requires following standardized procedures and maintaining accuracy under pressure. Responsibilities include using approved questioning, entering data into systems, and coordinating with dispatch teams.