911 Call Taker — Fast-Paced Public Safety Champion

Public Safety Dispatch Network; Orland (ME); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Orland, ME seeks reliable 911 Call Takers who listen carefully, manage critical information, and work well under pressure. You will verify locations, collect caller details, and document data for rapid emergency response.

This role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, and you will access confidential incident information while helping distressed callers with clear, calm guidance.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Clear communication

Typing speed

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Orland, ME seeks reliable 911 Call Takers who listen carefully, manage critical information, and work well under pressure. You will verify locations, collect caller details, and document data for rapid emergency response.

This role may involve rotating shifts, nights, weekends, and overtime. Training and certifications are required, and you will access confidential incident information while helping distressed callers with clear, calm guidance.