911 Call Taker - Begin a Critical Public Safety Career

Public Safety Dispatch Network; Temple (NH); On-site; USD 40,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Temple, NH, seeks 911 Call Takers to field emergency calls, verify locations, and document essential details for responders. Training and certifications apply, with rotating shifts common in a 24/7 environment.

Successful candidates will demonstrate strong listening skills, precise typing, and clear verbal communication to coordinate timely assistance and protect caller safety.

Qualifications

• Must have strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Temple, NH, seeks 911 Call Takers to field emergency calls, verify locations, and document essential details for responders. Training and certifications apply, with rotating shifts common in a 24/7 environment.

Successful candidates will demonstrate strong listening skills, precise typing, and clear verbal communication to coordinate timely assistance and protect caller safety.