911 Call Taker: Critical Public Safety Communicator (24/7)

Regional 911 Intake Solutions; Sylvester (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance

Job summary

Regional 911 Intake Solutions in Sylvester, TX seeks 911 Call Takers to handle urgent emergency calls, verify locations, and document details for responders. The role may involve rotating shifts to support 24/7 operations and may include nonemergency lines as needed.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Sylvester, TX seeks 911 Call Takers to handle urgent emergency calls, verify locations, and document details for responders. The role may involve rotating shifts to support 24/7 operations and may include nonemergency lines as needed.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided.