911 Call Taker — Join 24/7 Emergency Response

Regional 911 Intake Solutions; Philip (SD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Philip, SD seeks motivated individuals for 911 Call Taker positions. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

The role emphasizes accuracy, clear communication, and adherence to trained procedures. Applicants typically need a high school diploma; prior customer service or public safety experience is helpful but not always required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful, but not always required.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Philip, SD seeks motivated individuals for 911 Call Taker positions. You will handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination.

The role emphasizes accuracy, clear communication, and adherence to trained procedures. Applicants typically need a high school diploma; prior customer service or public safety experience is helpful but not always required.