Emergency 911 Call Taker - Start a Critical Safety Career

Public Safety Dispatch Network; Hayti (SD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hayti, SD is seeking 911 Call Taker opportunities to join a team that handles emergency and non-emergency calls. You will confirm locations, collect caller information, and document details in dispatch software.

Successful candidates typically have a high school diploma and a background in customer service or public safety. Training, certifications, and shift opportunities may apply; weekend and night work could be required.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety can be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hayti, SD is seeking 911 Call Taker opportunities to join a team that handles emergency and non-emergency calls. You will confirm locations, collect caller information, and document details in dispatch software.

Successful candidates typically have a high school diploma and a background in customer service or public safety. Training, certifications, and shift opportunities may apply; weekend and night work could be required.