911 Call Taker — Calm, Precise Emergency Communicator

Public Safety Dispatch Network; Galva (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Galva, IL seeks 911 Call Takers to handle emergencies, verify locations, and document critical information for responders. Training funds and certifications support timely, accurate incident processing and communications.

The role emphasizes strong listening, precise typing, and clear verbal communication while working with supported accessibility resources and following structured procedures. Shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or telephone support helpful.
• Strong listening, typing, and verbal communication skills.
• Assessments and minimum scores vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Galva, IL seeks 911 Call Takers to handle emergencies, verify locations, and document critical information for responders. Training funds and certifications support timely, accurate incident processing and communications.

The role emphasizes strong listening, precise typing, and clear verbal communication while working with supported accessibility resources and following structured procedures. Shifts may include nights and weekends.