911 Call Taker – Calm, Critical Emergency Support (Hull, IL)

Regional 911 Intake Solutions; Hull (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hull, IL seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines. The role includes confirming locations, documenting details, and entering information into dispatch software, with prompt forwarding to the appropriate function.

Training and certification are provided. Candidates should have a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent.
• Customer service or dispatcher experience may be helpful.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Hull, IL seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines. The role includes confirming locations, documenting details, and entering information into dispatch software, with prompt forwarding to the appropriate function.

Training and certification are provided. Candidates should have a high school diploma and strong listening, typing, and communication skills.