911 Call Taker — Transform Lives in Public Safety

National Public Safety Careers; Norwood (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers invites applications for a 911 Call Taker position in Norwood, NC. Call Takers serve as the first point of contact for emergencies, gathering critical details and routing information to dispatch teams as needed.

Responsibilities include handling incoming calls, confirming locations, and documenting data in dispatch software. Training and certifications are provided, with potential for shift work in a 24-hour operation.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures.
• Customer service/public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and callback information.
• Use approved questions to assess nature and urgency.
• Enter details into call-processing software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training context.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers invites applications for a 911 Call Taker position in Norwood, NC. Call Takers serve as the first point of contact for emergencies, gathering critical details and routing information to dispatch teams as needed.

Responsibilities include handling incoming calls, confirming locations, and documenting data in dispatch software. Training and certifications are provided, with potential for shift work in a 24-hour operation.