911 Call Taker - Calm, Critical Emergency Response

National Public Safety Careers; Washington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Washington, NC. The role involves handling emergency and nonemergency calls, verifying locations, and entering data into dispatch software to support responders.

Training and certifications determine access to pre-arrival instructions and escalation paths. You will work with a team in a fast-paced environment, often requiring rotating shifts, and you must meet background and eligibility

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and use approved questions when assessing calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Washington, NC. The role involves handling emergency and nonemergency calls, verifying locations, and entering data into dispatch software to support responders.

Training and certifications determine access to pre-arrival instructions and escalation paths. You will work with a team in a fast-paced environment, often requiring rotating shifts, and you must meet background and eligibility