911 Call Taker - Emergency Communications Specialist

National Public Safety Careers; Findlay (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Findlay, Ohio, is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; background checks and training follow appointment.

Qualifications

• High school diploma or equivalent required; customer service or public safety background helpful.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls
• Confirm incident location and caller information
• Use approved questions to assess urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training scope
• Maintain caller privacy and confidentiality

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Findlay, Ohio, is seeking dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; background checks and training follow appointment.