911 Call Taker — Critical Emergency Support

National Public Safety Careers; New Vienna (OH); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

National Public Safety Careers is recruiting 911 Call Taker opportunities in New Vienna, OH. The role involves handling incoming emergency calls, verifying incident location, and documenting essential information for dispatch teams to coordinate response.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; background screening and training are required.

Qualifikationen

• High school diploma or equivalent is required or preferred.
• Experience in customer service or telephone support is helpful.
• Dispatch experience is not always required; some vacancies accept applicants without it.
• Strong listening, typing, clear verbal communication, and procedure-following skills are necessary.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Active listening

Typing speed

Verbal communication

Attention to detail

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is recruiting 911 Call Taker opportunities in New Vienna, OH. The role involves handling incoming emergency calls, verifying incident location, and documenting essential information for dispatch teams to coordinate response.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures; background screening and training are required.