911 Call Taker - Critical Emergency Communications, Shift Flex

Regional 911 Intake Solutions; Palmyra (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Palmyra, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel responsible for coordinating responses.

Roles may require rotating shifts, nights, weekends, holidays, and overtime as needed. A high school diploma is typical; strong listening, typing, and clear communication are essential, with training and certifications provided.

Qualifications

• Employers require a high school diploma or recognized equivalent. Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Palmyra, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel responsible for coordinating responses.

Roles may require rotating shifts, nights, weekends, holidays, and overtime as needed. A high school diploma is typical; strong listening, typing, and clear communication are essential, with training and certifications provided.