Emergency 911 Call Taker — Quick, Critical Caller Support

Regional 911 Intake Solutions; Phoenicia (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Phoenicia, NY seeks experienced 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders, ensuring accurate information flow to dispatch teams.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, along with strong listening, typing accuracy, and clear verbal communication.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Follow language-access and accessibility resources when needed.

Skills

Listening skills

Accurate typing

Clear communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Phoenicia, NY seeks experienced 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders, ensuring accurate information flow to dispatch teams.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. A high school diploma or equivalent is required, along with strong listening, typing accuracy, and clear verbal communication.