911 Call Taker – 24/7 Emergency Communications Shifts

Regional 911 Intake Solutions; Salisbury (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Salisbury, MO is seeking dedicated 911 Call Takers to calmly greet callers, gather essential information, and document details for responders. Call takers may work a 24-hour schedule in rotating shifts, with duties including confirming locations, relaying information to dispatch, and guiding callers through basic instructions under training.

Strong listening, typing and clear communication are required; prior public safety or customer service experience may be

Qualifications

• High school diploma or equivalent is typically required.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software and forward to dispatch.
• Provide pre-arrival instructions within training.

Job description

Regional 911 Intake Solutions in Salisbury, MO is seeking dedicated 911 Call Takers to calmly greet callers, gather essential information, and document details for responders. Call takers may work a 24-hour schedule in rotating shifts, with duties including confirming locations, relaying information to dispatch, and guiding callers through basic instructions under training.

Strong listening, typing and clear communication are required; prior public safety or customer service experience may be