911 Call Taker — Critical Emergency Communications

National Public Safety Careers; Fort Branch (IN); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers seeks a 911 Call Taker for Fort Branch, IN, to serve as the first point of contact in emergencies. You will ask focused questions, confirm locations, document information, and support responders with accurate data.

Role may require rotating shifts and completion of call-taking training, with opportunities for certification and ongoing professional development within the local public safety agency.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Ability to follow structured procedures and pass assessments.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker for Fort Branch, IN, to serve as the first point of contact in emergencies. You will ask focused questions, confirm locations, document information, and support responders with accurate data.

Role may require rotating shifts and completion of call-taking training, with opportunities for certification and ongoing professional development within the local public safety agency.