911 Call Taker (24/7) – Public Safety Support

Public Safety Dispatch Network; Knightsville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker in Knightsville, IN to be the first point of contact for emergency callers. You will gather essential information, confirm locations, and document details for responders.

The role requires listening, typing accuracy, clear communication, and following strict procedures. Training leads to certification and potential shift work, including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening skills and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify urgency and required response.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only after training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker in Knightsville, IN to be the first point of contact for emergency callers. You will gather essential information, confirm locations, and document details for responders.

The role requires listening, typing accuracy, clear communication, and following strict procedures. Training leads to certification and potential shift work, including nights and weekends.