Emergency Call Taker (24/7) – Frontline Public Safety

National Public Safety Careers; Livonia (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Livonia, MI. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while following prescribed procedures.

Candidates typically need a high school diploma and should demonstrate strong listening, typing, and communication skills. Training and ongoing assessments are provided to meet agency standards.

Qualifications

• High school diploma or equivalent required; customer service experience is helpful.
• Dispatch or public safety experience is a plus but not required.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Collect and enter information into dispatch software accurately.
• Follow established procedures and communicate with appropriate responders.

Skills

Customer service

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Livonia, MI. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while following prescribed procedures.

Candidates typically need a high school diploma and should demonstrate strong listening, typing, and communication skills. Training and ongoing assessments are provided to meet agency standards.