911 Emergency Call Taker - Sun Valley (24/7)

Regional 911 Intake Solutions; Sun Valley (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sun Valley, AZ seeks a dedicated 911 Call Taker to support emergency communications. You will ask focused questions, confirm locations, and document information for dispatch teams, handling both emergency and non-emergency lines.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certifications shape the onboarding process, with benefits varying by employer.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience is helpful.
• Strong listening and data-entry skills essential.
• Good verbal communication and following structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Data-entry

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Sun Valley, AZ seeks a dedicated 911 Call Taker to support emergency communications. You will ask focused questions, confirm locations, and document information for dispatch teams, handling both emergency and non-emergency lines.

Applicants typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certifications shape the onboarding process, with benefits varying by employer.