911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; New Madison (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuous training

Job summary

Public Safety Dispatch Network in New Madison, OH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Responsibilities include accurate data entry, prompt information forwarding, and adhering to established procedures. Candidates should have a high school diploma and strong listening and typing skills; some customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and verbal communication abilities.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in New Madison, OH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

Responsibilities include accurate data entry, prompt information forwarding, and adhering to established procedures. Candidates should have a high school diploma and strong listening and typing skills; some customer service experience is helpful.